Refund policy

At Mymmymly, we’re proud to offer high-quality jerseys made for real fans. We want you to shop with confidence, and if something isn’t right, we’ll work with you to make it right. Below is our return and refund policy in a clear and simple format.

Order Changes & Cancellations

  • 6-hour window: You can request an order change or cancellation within 6 hours of placing your order.
  • After 6 hours: Once your order moves into fulfillment, changes or cancellations may no longer be possible.
  • How to request: Email support@mymmymly.com with your Order Number and the details of what you need.

Returns

  • Return window: We accept returns within 30 days from the delivery date.
  • Return conditions: Items must be unused, unwashed, and in original condition, with all tags and packaging included.
  • Non-returnable items:

Custom/personalized jerseys (name/number added)

Gift cards (Unless the item has a manufacturing defect.)

  • How to start a return: Contact support@mymmymly.com. We’ll send return instructions and a return shipping label.

Return Shipping Fees

  • Our responsibility (we cover 100%): If the item is defective, damaged in transit, or incorrectly sent by us.
  • Customer responsibility: If you’re returning due to personal preference (for example, changed your mind), you’ll be responsible for the return shipping cost.

Exchanges

We can help with exchanges in these cases:

  • Defective, damaged, or not as described
  • Size or color exchanges (personalized items are not eligible)

Exchange process: After we receive and inspect your return, we’ll process and ship your replacement within 1–3 business days.

Refunds

  • Refund processing: Once your return is received and inspected, we’ll process your refund within 2 business days.
  • Time to appear in your account: It may take an additional 3–5 business days, depending on your bank or payment provider.
  • Refund method: Refunds are sent back to the original payment method used at checkout.

Customer Support

If you have any questions or need help with a return, our team is here for you.